There are many facets to running an effective and profitable business and for those service related businesses that are defined by customer meetings and appointments the integration of push notification appointment reminders is in fact a digital marketing component of business execution that can be put to use within any company which will in turn have a direct impact on revenue generation.

There is nothing more annoying than product demonstrators, salesmen, delivery drivers and other company employees not making effective use of appointment reminder systems and therefore turning up for meetings only to find out that the customers is not at their places of residences or the other business representative is not in their office space in order to make good on the meeting appointment that had been planned and agreed upon by both parties.

This leaves the company making the appointment with downtime for the employee in question which has a direct impact on any given revenue generation parameters (with revenues being tied directly to sales and sales being linked to the number of meetings or product demonstrations that take place).

The way around this of course is if the person in question is not able to make the appointment that they would simply let the company know about their changes in circumstance; it may of course be the case that they simply have not remembered about the appointment. So let’s take both scenarios into consideration for argument’s sake.

In the instance where the customer simply has forgotten about the meeting in question; it would be so convenient if a mobile phone based message could be sent direct to their handset in order to remind them of the upcoming meeting; this will provide the customer with the opportunity to rearrange meeting times as appropriate.

The point raised above is indeed a very important one as most appointment reminder systems often come with the “DO NOT REPLY” warning and with the platform allowing customers to send messages direct to the company – this serves to have a major positive impact on business development operations within a company.

In many cases the customer does actually remember about the meeting but; for certain reasons they have to unexpectedly leave to be somewhere else; they would like to be able to get in touch with the company to inform them but  have no quick viable way to do so – as in so many circumstances even though they have an appointment reminder they are not able to respond to it.

However as mentioned above the appointment reminder system hands the customer with the ability to message directly back into the company so that meetings are able to be rearranged as appropriate according to mutually convenient time openings.

And in closing, one point that should be mentioned that in fact can be indeed used to ramp up any company’s direct marketing execution plans is that push notification direct marketing can be built into the organisation’s business development strategy as every client that has a meeting booked and confirmed via the system will be a candidate that can be followed up with in order keep individuals up to date in terms of products and services news.

SMS Text Message appointment reminders are becoming more and more popular as we see this form of digital marketing technology being used by companies from differing market sectors such as …

… Doctors, Dentists, Estate Agencies, Recruitment Consultant, Law Firm, Chirporactors …

… and other professional services organisations that rely on their business operations running smoothly and efficiently based on the fact that they conduct numerous meetings in any given working day and; it only takes the timing of one client appointment to be missed or to start late for serious implications for the business to come into play.

Now some of us will be familiar with receiving an appointment reminder from the organisation from which we may have a meeting planned with with no description of who the message is from [until after we actually open the SMS text message] and to be greeted with the ‘Do Not Reply’ suffix within the message. So – in the case that the client is running late and they receive an appointment reminder, if they are unable to call into the office or to send an email – not being able to respond to the appointment reminder will end up being the root cause as to why the day’s operations may end up running as smoothly as it was planned to.

Responding To Appointment Reminders

The is the Complete Appointments Reminder Client Services Booking Invoice Payment Actioning & Direct Marketing System because it allows customers to reply directly to the company with whom the meeting is planned and inform them that they are unable to make the meeting in question.

Consider if you will – the scenario where the client is in a rush and receives a SMS Text Message reminder from the company with which they have the meeting planned; would it not be such a great facility if the client were able to [whilst they are on a crowded train or in a noisy taxi] hit reply and to tell the company of the circumstance which is causing them to be late for the appointment in question.

More Than A SMS Text Message Reminder System

One of the key value proposition points of the Complete Appointments Reminder, Client Services Booking, Invoice Payment Actioning & Direct Marketing System is that is actually allows clients to respond to Appointment Reminders right from their mobile phones; say they are unable to make a meeting then this information can be relayed directly into the SaaS platform and will be accessible by anyone within the company that has appropriate access. In this way the company will be able to reschedule and make alternative plans as necessary to cater for any potential missed appointments.

In addition to the above the customer will know who the SMS text message appointment reminder is from as the sender will be clearly identified within the message; in other words the user will not be greeted with the dreaded “NO REPLY” header that is seen to come with many appointment reminder system; and yet there are more sophisticated features within the system that can be used to enhance any Business to Consumer contact and communications.

Payment Reminders

Now just imagine if a company were able to send payment reminders direct to customers and; in addition to this actually provide the payment links through which customers can settle their bills. We do know how the use of mobile phones have sky rocketed in recent years and is set to continue to do so.

Now with the use of the system in use for any company or business organisation customers are able to settle payments, that is payment that they may well have genuinely forgotten to settle and now when used systematically the company can enjoy increased and regular revenue income generation.

Direct Marketing

As if the Ability To Reply To Appointment Reminders and providing customers with the facility where they can Receive And Settle Payment Reminders directly from their mobile phones were not enough; the platform service offering for businesses allows the company to send direct marketing communications to customers mobile phones.

When all three components of the system are stacked together it will be seen to have a positive impact on any company’s business operations as they depend upon meeting customers via careful scheduling with staff members; when meetings are missed the negative impact that many companies are seen to experience will be largely done away with when companies embrace using the type of Customer Appointment Reminders that the system offers withing daily business operations.

mot due reminder software

Everyday thousands of garages and car service establishments around the country send out letters to past clients to remind them that their MOT car test is up for renewal. We as car owners have received many of these ourselves and; it is quite simple – they do work. With the busy lives that we lead often remembering to make sure our car MOT is up to date is the last thing on our priority list and with the police now able [with a quick and simple computer access action] to determine if one’s car’s MOT is up to date or not – it pays to make sure that your car is up to date. The fast that the garages send out these reminders is also a good thing; it keep their business in business and the customer stays legal.

With a member of our team receiving a letter from a garage regarding his upcoming MOT expiry this very week and; with a physical stamp placed in the top right hand corner. We wonder how many car service garages involved in reminding customers of their MOT appointments and other car servicing necessities are a) failing to remind customers of their appointments and b) are not making use of the internet and digital marketing technologies to communicate with the customers.

With thousands of GPBs or $US being spent on heavy machinery necessary to carry out car repairs, systems such as that offered by [which costs a mere fraction of what it takes to purchase and maintain car servicing equipment] can serve not only to remind customers of their appointments but also to kickstart the digital marketing aspect of the car garage services business.

As a component of our outbound marketing activities directed towards car service garages; we encourage them to take a look at making use of the system can do to transform their business operations. It is quite simple

  • Customer’s mobile phone number is needed
  • After the MOT has been completed, set date for next appointment
  • Customer receives SMS and verifies
  • Program the system to send out a reminder [say] two weeks before

… and the garage can carry on with their business with the assurance that the MOT reminder will be sent out automatically

In addition to the above; the garage staff can with a glance get a picture of all of the upcoming service appointments which can be used for future planning and parts purchasing purposes. This is one of the reasons why is rightly described as the Complete Appointments Reminder, Client Services Booking, Invoice Payment Actioning & Direct Marketing System. It can be put to use in your business within day, contact us now to learn more – we’d love to be of service to you and your business.

Organisations that have business models that dictates that they make regular bookings and appointments with clients and; fulfill the services at scheduled times must be definition make use of some sort of system [this ‘could be paper based !!] that ensures clients turn up for their appointments on time therefore allowing for the business to effectively allocate the time of their professionals.

Put another way; if clients fail to show for appointments then businesses can be left with the situation in that staff that have to be paid are not actually performing any client facing tasks due to those clients who forget to show up for appointments or through other circumstances are just not able to make it at the agreed timings.

Now the types of businesses that fall into the categories discussed above are many and varied but to name a few they include …

  • Beauty Salons
  • Health Spas
  • Real Estate Agents
  • Letting Agents
  • Building Contractors
  • Dentists
  • Cosmetic Surgeons
  • Personal Trainers

… and you the reader we are sure will be able to add in many more business types, one of which may be your own business category !!

Now with all that has been discussed; when looking at any possible solution for providing accessible appointment bookings, meeting verification as well as payment reminders – such system should at first be accessible via the cloud and from any device and for sure must be fully mobile compatible.

Appointment & Booking Verification

In the first instance the business seeks to agree with the client to actually verify the appointment, this process involves obtaining contact details from the client. With the appointment reminder system the options include Browser Notifications, Email Address Details as well as SMS Text Messages [via the mobile phone number of course].

The option then is open for the company to say send a gently booking reminder directly to the client through the contact digital marketing channel of choice. The two way communications functionality of this particular service offering gives the client the ability to send messages directly back to the company in question. If an appointment cannot be made, then the company can reschedule, and importantly reallocate staff to other tasks.

Payment Reminders

Hand in hand with lead generation and keeping a high customer satisfaction ratio is that of ensuring revenue flow stays constant through the actioning and fulfillment of invoices. There are of course wide and varied reasons why customers may not pay an invoice but whatever the case the ability at the touch of a button to inform them that payments are due when looked at from an overall business perspective with multiple clients, can lead to a certain percentage of invoices being paid that if they were not could have lead to serious consequences for the business and its operations.

Now being able to send gentle online payment reminders through the same system that the appointments were made provides the business running operations with an easy and convenient tool through which to maintain steady revenue flows.

Direct Digital Marketing

Again, because we are able to communicate directly to the customer via email, browser notifications or SMS text messages utilising the very same system that was used to verify meetings, bookings and appointments in the first place. The barrier to customers actually opening marketing communications and acting on them is much lower than it would have been [e.g. based on a potential client receiving a cold email promotion].

Careful and strategic use of the system can be seen with businesses incorporating how these digital direct marketing communications options will be factored into the top level business strategies. Simple browser notifications can be used to lead customers to various special offers and promotions for products and services – offers which can be reserved for those preferred repeat customers

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There is an ongoing trend in today’s world where working people are so busy that there is an increasing trend and need for domestic cleaning services. In any given day a busy cleaning service contractor may visit multiple residential properties in order to deliver their cleaning services. It just takes one home resident to not be at home for a given appointment or to be late by say 10 minutes for the rota for the whole day’s schedule to be put out of kilter with the cleaning provider having to call multiple clients in order to reschedule or delay appointments and bookings. This is where such an Online Appointment Scheduling For Cleaning Businesses comes in to play as it provides the cleaning provider with the facility to ask for online appointment confirmations for all of the jobs they have planned on a given day. The home owners are then able to confirm for bookings and therefore this can provide the cleaner with the option to rearrange their schedule for the day.

There is also an important customer satisfaction aspect for cleaning contractors to consider as at times their clients simply may forget that they will not be at home for their appointment and receiving the booking confirmation notification to which they can respond to confirm their cleaning appointment. Customers can go on to appreciate being contacted given their business schedules so that they can liaise with their cleaning contractor to rearrange their appointment; whilst this frees up the contractor to rearrange their day; the customer is left with a feeling that the business provider cares enough to take the time out to confirm bookings and appointments.

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Day to day activities within any thriving restaurant consists of continually making bookings for tables and bar space for drinks and for dining. Moving this to the cloud in the first instance will serve to streamline the booking process and also open up power restaurant digital marketing possibilities via followup and direct customer marketing and communications. The system comes into play whilst the customer is making a booking either by phone or in person; it is at this point in time that the restaurant digital marketing process is able to commence by simply asking the diner to confirm their booking; there contact details are obtained in order to verify the booking time and date.

Email, Browser and SMS text communications options are open to the marketing personnel within the eating establishment allowing for [in the first instance] successful restaurant table booking confirmation along with satisfactory service delivery. The permission based creative marketing ideas for restaurants can now commence with the option to keep the happy customer up to date with special offers, discounts and other reasons for them to come back to the dining establishment.

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Typical building and construction industry companies servicing the domestic home owner category happens to consist of many different appointments being scheduled from home to home in order to carry out various home owner tasks. On a daily basis a typical building or construction company may have to book in multiple clients which can sum up to hundreds of different appointments being carried out within a week; it only takes one or two customers to cancel without informing the building company in question for this to start to affect the company in terms of their construction staff having wasted down time which in turn will start to effect revenue generation.

The system is perfect for our clients delivering building services; there are many such services of course that come under this umbrella such as …

  • Scaffolding
  • Roof Tiling
  • Loft Conversion
  • Felting
  • Tiling
  • Gardening
  • Plumbing

… that will enable the homeowners to confirm and verify their bookings and appointments from the cloud and therefore allow the business owner to cut down on missed appointments and down time of their workers e.g. by using the booking availability option the day before the building work is scheduled to take place; the non confirmation [by making use of the payment reminder services] by the customer will enable the building company to reschedule workers time as appropriate and keep the company running smoothly.

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The whole world of dealing with clients and moving in and with the digital marketing customer interaction revolution is something that has to be embraced by car dealers and auto repair outlets as the needs of the customers continue to change along with the way that they wish to interact with the car repair and auto dealer businesses that they choose to take their cars to.

In the first instance the power features of the system enables car mechanics to book clients cars in and with clients being asked to confirm a pickup time, utilise the cloud based payment reminder facilities and; have the ability to contact them directly through the digital marketing sub channel of their choice …

  • Email Marketing
  • SMS Text Message Marketing
  • Browser Notifications

… and at the touch of a button inform clients of any issues with the work being carried out or just simple inform as to when the motor vehicle will be made available.

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The petcare industry in general generates many Billions of $US [& GBP] annually as we see that the care of animals has a high level of importance to us humans. With that said we see that veterinary surgeons and similiar organisations are in high demand with many appointments for vets to attend to pets at the surgeries during the course of any day. It is with the general course of events that take place in everyday life comes into play and it is unfortunate that at times clients forget to turn up for appointments. This is where the use of veterinary practice management software is needed as we continue to live in this technologically advanced world, in the first instance the ability to simply remind the client of the appointment will in many cases enable any veterinary surgery to at least reschedule the time of any individual vet once they become aware that a client may not be available to make an appointment. Then other clients that were available may be called and scheduled in and with the effective use of the time of the staff seen to have a direct impact on revenue generation.

With the campaigns based customer communication options built into the platform, vets and pet care organisations will be able to in the first instance get the client to verify their appointment at the time of booking either in person or over the phone. The best course of action is to do so by taking the mobile phone number of the client and via the Appointment Scheduling Software the client’s booking can be verified, this will provide the pet care business to remind the client of the animal’s appointment [maybe in the morning] in order to ensure that all time slots will be utilised.

Petcare veterinary hospitals just like any other business have to generate revenue as well as consider the lifetime value of clients in order to sustain a fully functioning and thriving company; booking in a client in order to take care of the pets should be viewed as the first step in building a healthy clients/company relationship; and with the appointment verification functionality that gives to all of the petcare organisations out there; it can well be viewed at the perfect Online Appointment Scheduler for Pet Services.

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